G.R Drains Ryde

Updated 1 June 2023

Introduction

This Privacy Policy applies to all personal information collected by Blocked Drains Ryde. By accessing Blocked Drains Ryde websites or apps or using our products or services, you consent to the terms of this policy and the Blocked Drains Ryde Terms & Conditions and agree to be bound by them. This policy is also incorporated by reference into the Blocked Drains Ryde Terms & Conditions that apply to products and services provided by Blocked Drains Ryde.

In this policy we explain how and why we collect your personal information, the kinds of personal information we collect, how we use it, and what controls you have over our use of it. Blocked Drains Ryde is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

We encourage all Blocked Drains Ryde users and customers to refer to the Office of the Australian Information Commissioner's website at www.oaic.gov.au which contains important information about privacy laws in Australia.

The kinds of personal information we collect and hold

"Personal Information" is taken to mean any information or opinion about a person, or otherwise relating to a person, where that person is identified or could be identified. "Sensitive information" is a particular subcategory of Personal Information and includes information about a person's physical and mental health (including vaccination status or otherwise any health issues a person has) and other information about a person including matters like a person's criminal record or their sexual orientation. In this Privacy Policy any references to "Personal Information" should be taken to include sensitive information.

The kinds of personal information we may collect from you and hold may include:

identity information such as your name, age or date of birth, contact details (including address, email address, phone number or mobile phone number), occupation, licence information, driver's licence or passport number, usernames or passwords;
vaccination status limited to COVID-19 and any COVID-19 variants; and
financial details such as your bank account details or credit card information

Without these details we may not be able to carry on our business and provide you with the products or services you require or the level of services which we aim to offer.

How we collect and hold your personal information

Personal information about you may be collected by us in a number of ways, including over the phone and via email, from devices or browsers which you use to access our apps and webpages, other webpages, where we keep a record and a copy of your contact with us, where you submit information through web forms, by logging your IP address, collecting GPS data, by use of cookies, by recording phone numbers and email addresses from which you contact us, by any smart phone, browser plugin or other application we use which might collect information from the device or browser used by you and in other ways which rely on technical access to information available from devices and operating systems that you might use.

We may also obtain your personal information from our affiliates or advertising partners, clients, contractors, customers and other third parties such as survey or competition websites, marketing websites, any other websites accessible via our website that we consider helps us to deliver or advertise our services, understand online activity and collect information that we consider important to managing the quality or content of the services that we deliver.

We may also collect your personal information from share registries contracted by us to manage Blocked Drains Ryde share applications and holdings, from publicly available sources of information and/or where legally required or authorised to do so.

Once we have collected your personal information, we may hold it electronically or in paper files.

Why we collect, hold, use and disclose your personal information

We collect, hold, use and disclose your personal information for the following purposes:

To perform and manage our business functions or activities, including providing our products or services to you;
to manage invoicing and payment systems and services;
to manage our relationship with you as a user, customer and/or shareholder;
to manage risks and identify or investigate illegal activities or activities in breach of our Terms and Conditions, including by verifying your identity, ABN and/or your professional licences;
to review, process and assess your applications;
to market and advertise our services and the services of other entities with whom we have relationships, including entities that market and promote goods and services unrelated to those which we market and promote, and for the operation of the businesses of third parties including the supply of products or services by those third parties;
to assist you gain approval to be connected with customers for particular job categories;
to research, design, develop, manage, provide and improve our products and services;
to contact you;
to comply with laws, including laws regarding handling matters relevant to shares, share applicants and shareholders) and assist government, licensing or law enforcement agencies; and
to undertake acts or practices related to the matters described above.

We may also collect, hold, use and disclose your personal information for other reasons where the law allows or requires us to do so.

We retain the right to use or disclose personal information about you that is required in the provision of information about or the promotion or delivery of Blocked Drains Ryde services (including by way of direct marketing through mail, telephone, email, SMS and MMS messages and any other electronic means) to our users and customers, such as newsletters, promotional materials or direct marketing campaigns relevant to the products and services that we offer. If you no longer wish to receive our direct marketing emails or SMS and MMS messages, please follow the Unsubscribe link or statement located in all emails or SMS and MMS messages that we send to you, or let us know by using the details provided in the section titled "Contacting us" below.

Who we disclose your personal information to

Your information may be disclosed to persons or companies within Blocked Drains Ryde for the purposes noted in the "Why we collect hold, use and disclose your personal information" section above.

We may also disclose your personal information to people or organisations outside of Blocked Drains Ryde for the purposes noted in the "Why we collect hold, use and disclose your personal information" section above and to other parties and for other purposes as specified below:

This may include:

organisations who manage some of our business activities and functions, including call centre services, marketing, corporate administration and corporate strategies;
service providers, including share registry service providers, IT service providers and sponsors and/or promoters;
organisations with whom Blocked Drains Ryde has a business relationship (e.g. partners, joint venture entities, agents, contractors or external service providers) for the operation of their businesses;
third party payment processing providers or debt recovery agencies in connection with billing or payment for the provision of services to Blocked Drains Ryde users or customers;
the police or other relevant authorities, licensing or enforcement bodies;
government and regulatory authorities or organisations (such as ASX or ASIC) or as otherwise required or authorised by law;
internet service providers or network administrators, including, if we have reason to suspect you have committed a breach of our terms and conditions or have otherwise been engaged in any unlawful activity and we reasonably believe such disclosure is necessary.

Transfer of personal information overseas

In order to provide you with the best products and services possible, we may transfer or disclose personal information we have collected about you to a person or organisation in a foreign country including:

to our service providers located in the Philippines or China
to service providers who store data or operate outside Australia; and/or
otherwise as required or authorised by law.

Where we do this, we take reasonable steps to ensure that those parties do not breach the Australian Privacy Principles.

Links

Our web site may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our website. Blocked Drains Ryde encourages users to be aware of this when they leave the Blocked Drains Ryde site and to read the privacy statements of each other web site that collects personally identifiable information.

Security and storage

Blocked Drains Ryde places a great importance on the security of all information associated with our customers and contractors. We have security measures in place to protect against the misuse, interference, loss and unauthorised access, modification or disclosure of personal information under our control.

Blocked Drains Ryde retains the information you provide to us (including possibly your contact or bank account details) to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect user's personal information, Blocked Drains Ryde cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk.

We note that you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

Access to and correction of personal information

Blocked Drains Ryde is committed to maintaining accurate, timely, relevant, and appropriate information about our customers and web-site users.

To obtain access or seek correction of your personal information that we hold, please contact us using the details set out below in the section titled "Contacting us". So long as your request for your personal information is in accordance with the Australian Privacy Principles, then we will give you access to that information.

You may request that inaccurate information will be corrected. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

Facebook Platform Data

Unless Blocked Drains Ryde is required to keep Facebook Platform Data under applicable laws or regulations, you may request that Blocked Drains Ryde delete your Facebook Platform Data.

Facebook Platform Data means “Platform Data” as defined in the Facebook Meta Platform Terms.

Complaints

If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at E-mail: Blocked Drains Ryde@gmail.com.

We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Information Commissioner) investigate your complaint.

Changes to Privacy Policy

If Blocked Drains Ryde changes its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

The privacy policy was last updated on the 1st June 2023

Contacting us

If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at Blocked Drains Ryde@gmail.com.

Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the Office of the Information Commissioner's website at www.oaic.gov.au.Please also see our Privacy Policy.

User Submissions

General

It is a condition of these Terms and Conditions that all information or content you post and/or submit to be posted or used on the Blocked Drains Ryde.com.au Web Site, including all advertisements, photos and creative designs, are either your own works or works which you are using with the permission of the owner. Subject to any other clauses of these Terms and Conditions, by submitting information or content (including advertisements, photos and designs) to any part of the Blocked Drains Ryde.com.au Web Site you automatically grant to us, or warrant that the owner of such information has expressly granted to us, a royalty-free, perpetual, irrevocable, worldwide non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, disseminate, communicate, perform, and display your name and the information alone or as part of other works in any form, media, or technology whether now known or hereafter developed. You warrant that any and all information you post to the Blocked Drains Ryde.com.au Web Site (i) complies with all relevant laws; (ii) does not infringe the intellectual property rights (including but not limited to copyright and trade marks) of any person; (iii) is not misleading or deceptive nor likely to mislead or deceive; and (iv) does not violate any privacy laws or regulations or confidentiality restrictions. You warrant that any and all information submitted by you and posted on the Blocked Drains Ryde.com.au Web Site, including in any directories, is true, complete and correct.

Copyright in Reviews and comments

By accepting these Terms and Conditions when registering your account, you hereby assign to us all present and future copyright in all of original content submitted or posted by you to the Blocked Drains Ryde.com.au Web Site including without limitation: comments, forum posts, public messages, reviews, ratings and the compilation of any inspiration board (but not including the contents of any advertisement, advertiser’s profile, or any ‘get a quote’ submission). You also irrevocably authorise us to use the content in any way we please, including in a way that you might consider to infringe your moral rights in the content. For the avoidance of doubt, nothing in this paragraph requires you to create an account in order to be bound by these Terms and Conditions, and your use of the Blocked Drains Ryde.com.au Web Site constitutes your agreement to these Terms and Conditions.

General Disclaimer

Under the Australian Consumer Law, you are entitled to certain guarantees in relation to our supply of the Blocked Drains Ryde.com,au Web Site which cannot be excluded, restricted or modified (Consumer Guarantees). To the extent permitted by law, our liability for failure to comply with a Consumer Guarantee is limited (at our option) to: (a) in the case of goods supplied to you, to the replacement of the goods or the supply of equivalent goods (or the payment of the cost to you of the replacement or supply), or the repair of the goods (or the payment of the cost to you of the repair) and (b) in the case of services supplier to you, the supply of the services again, or the payment of the cost of having the services supplied again.

Subject to the Consumer Guarantees: (a) the Blocked Drains Ryde.com.au Web Site is provided on an 'as is, with all faults and as available' basis and to the extent permitted by law without any warranties of any kind, either expressed or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, warranties of title or non-infringement, or warranties arising from course of dealing or custom of trade; (b) we make no representation or warranty that any content of the Blocked Drains Ryde.com.au Web Site is accurate, complete, appropriate, reliable or timely; and (c) we also make no representation or warranty that your access to and use of the Blocked Drains Ryde.com.au Web Site will be uninterrupted, secure, error-free, free of viruses or unauthorised code or other harmful components. We reserve the right to discontinue operating the Blocked Drains Ryde.com.au Web Site at any time without notice.

Use of the Blocked Drains Ryde.com.au Web Site

Expect as required by the Consumer Guarantees, your use of the Blocked Drains Ryde.com.au Web Site is at your own risk. You are responsible for taking all precautions you believe necessary or advisable to protect you against any claim, damage, loss or hazard that may arise by virtue of your use of the Blocked Drains Ryde.com.au Web Site. Neither we nor anyone else involved in creating, producing or delivering the Blocked Drains Ryde.com.au Web Site, our e-newsletters, or the materials contained therein assumes any liability or responsibility for the accuracy, completeness or usefulness of any information provided therein, nor, to the extent permitted by law, shall any of them be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of your use of, or inability to use, the Blocked Drains Ryde.com.au Web Site.

You must not use any means of automatically searching or mining data from the Blocked Drains Ryde.com.au Web Site or in any way interfere or attempt to interfere with the proper operation of the Blocked Drains Ryde.com.au Web Site.

You agree not to take any action that imposes an unreasonable burden on our infrastructure or otherwise tampers or interferes with the Blocked Drains Ryde.com.au Web Site, our systems or data or those of any third party via the Blocked Drains Ryde.com.au Web Site.

Disclaimer

We strive to provide valuable and accurate information. The editors of the material contained in the Blocked Drains Ryde.com.au Web Site have consulted sources believed to be reliable in their efforts to provide information that is correct at the time of posting. However, in view of the possibility of error by the authors, editors, or publishers of the works contained in the Blocked Drains Ryde.com.au Web Site neither we nor any other party involved in the preparation of material contained in the Blocked Drains Ryde.com.au Web Site or in our e-newsletters represents or warrants that the information contained therein is in every respect accurate or complete, and, to the extent permitted by law, they assume no responsibility for any errors or omissions or for the results obtained from the use of such material. You are encouraged to confirm the information contained therein with other sources.

Consumers reading articles or other material posted on the Blocked Drains Ryde.com.au Web Site or e-newsletters should review the information carefully. The information is not intended in any way to be a substitute for professional advice. Neither the content nor any other service offered through the Blocked Drains Ryde.com.au Web Site or our e-newsletters is intended as professional advice.

We do not examine, determine or warrant the certification and/or licensing, competence, solvency or information of any professional or facility listed in our directories. We rely on the professionals or the facilities listed in our directories to provide accurate information and assume no responsibility for verifying the information provided. Use of our directories to locate a professional or facility is wholly voluntary and, to the extent permitted by law, in no event will we or any of our agents be liable for damages to any user of our directories for the selection of a professional or facility or for the services provided by any professional or facility listed therein, or for any other loss or damage which may occur as a result thereof. We recommend that you check the certification and/or licensing of any professional or other service provider with the applicable licensing Board or authority.

You should satisfy yourself as the competence, solvency, insurances and licensing of anybody you decide to retain as a result of a connection made through our services, including the postajob / Get Quotes service. Under no circumstances shall we be liable for any damages whatsoever as a result of losses caused to you by a person or entity that you retain as a consequence of using our directory or services.

The Blocked Drains Ryde.com.au Web Site may contain links to web sites operated by third parties. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. The appearance of any product, service or web site link on the Blocked Drains Ryde.com.au Web Site and/or in our e-newsletters does not imply endorsement, approval or warranty by us and we disclaim all liability with regard to any such products, services or web site links.

Indemnification

You agree to indemnify, defend and hold harmless us and our officers, directors, employees, agents, information providers, partners, advertisers, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable solicitor's fees, resulting from any violation of these Terms and Conditions or any activity related to your service account (including infringement of third parties' intellectual property rights anywhere in the world or negligent or wrongful conduct) by you or any other person accessing the Blocked Drains Ryde.com.au Web Site using your service account. This indemnity does not apply to the extent that we acted negligently or wilfully engaged in misconduct.

Waiver, Release and Limitation of Liability

Except in respect of the Consumer Guarantees and to the extent permitted by law, you agree that neither we, nor our officers, directors, employees, agents, information providers, partners, advertisers, licensors or suppliers shall have any liability to you under any theory of liability or indemnity in connection with your use of the Blocked Drains Ryde.com.au Web Site. Our liability for any claim arising from a breach of any term or condition implied by any law which may not be excluded (including, without limitation, the Consumer Guarantees) will be limited to the maximum extent permissible which, in the case of services, will be to the re-supply of the relevant services or the payment of the cost of having the relevant services re-supplied.

Notwithstanding the foregoing paragraph, except in respect of the Consumer Guarantees and to the extent permitted by law, the total liability of us, our officers, directors, employees, agents, information providers, partners, advertisers, licensors and suppliers, if any, for any loss or damage arising in connection with the Blocked Drains Ryde.com.au Web Site shall not exceed the greater of the amount of fees paid by you for the particular information or service provided or AUD$200. Except where such limitation is prohibited by law, in no event shall we, our officers, directors, employees, agents, information providers, partners, advertisers, licensors or suppliers be liable to you for any loss or damage other than the amount referred to above, and their liability for all other loss or damage, whether direct or indirect, special, incidental, consequential or punitive, arising from any use of the Blocked Drains Ryde.com.au Web Site is hereby excluded even if we or our officers, directors, employees, agents, information providers, partners, advertisers, licensors or suppliers have been advised of the possibility of such damages.

Except in relation to a Consumer Guarantee, neither we, nor any of our affiliates, directors, officers or employees, nor any third party vendor will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of the Blocked Drains Ryde.com.au Web Site, or resulting from the act or omission of any other party involved in making the Blocked Drains Ryde.com.au Web Site or the information contained therein available to you, or from any other cause relating to your access to or your inability to access the Blocked Drains Ryde.com.au Web Site or that information, except to the extent we acted negligently or engaged in wilful misconduct.

Third Party Rights

The provisions of Indemnification and the Waiver, Release and Limitation of Liability are for our benefit and the benefit of our officers, directors, employees, agents, partners, advertisers, information providers, licensors and suppliers. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Miscellaneous

Advertisers and sponsors of the Blocked Drains Ryde.com.au Web Site and/or its e-newsletters have no influence on editorial content or presentation.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent.

Our relationship with you under these Terms and Conditions is one of independent contractors and not of partnership, joint venture or principal and agent.

We will send any legal notices or communications regarding your service account to your nominated email address. Please ensure that a valid email address is recorded at all times. Your primary point of contact with us should be via the "Contact Us" facility on the Blocked Drains Ryde.com.au Web Site. Any formal notices or communications should be sent to our postal address set out at the beginning of these Terms and Conditions. A notice sent to you by email or facsimile will be deemed to have been received by you 24 hours after it was sent, regardless of whether or not you have actually read the notice. Notices sent by mail will be deemed to have been received 3 days after the date of mailing (7 days if sent to or from outside Australia).

If any clause or provision of these Terms and Conditions is determined to be illegal, invalid or unenforceable or capable of termination by a party in any jurisdiction in which these Terms and Conditions are to operate, then such clause or provision will be construed, to the extent feasible, to render the clause or provision enforceable. If no feasible interpretation would save such clause or provision, it will be severed from the remainder of these Terms and Conditions without affecting the enforceability of all remaining clauses and provisions.

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Last updated on 1 June 2023

Privacy Policy